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Support

At U-Boat Worx, our commitment to our customers extends far beyond the initial sale. We understand the importance of providing exceptional support and service throughout the entire lifespan of our submersibles. Whether you’re in need of technical assistance, training, or maintenance services, our dedicated support team is here to ensure your experience with our products is nothing short of exceptional.

 

“I had the pleasure of working with U-Boat Worx on a recent underwater exploration project, and I couldn’t be more impressed with their submersibles and service. The team provided us with thorough training sessions that equipped our crew with the knowledge and skills needed to operate the submersible efficiently. Throughout the project, their support team was always available to address any questions or concerns we had, ensuring a smooth and successful operation. I highly recommend U-Boat Worx to anyone in need of reliable underwater vehicles and exceptional customer service.”

Manuel Pinto, Greenpeace

Services overview

Technical Support

At U-Boat Worx, we understand that technical issues can arise, and prompt resolution is crucial to keeping your underwater operations running smoothly. Our dedicated technical support team is here to provide you with expert assistance whenever you need it. Whether you’re experiencing difficulties with operating your submersible or have questions about maintenance procedures, our team of skilled technicians is ready to help. With years of experience and in-depth knowledge of our products, they’ll quickly diagnose the issue and provide you with the guidance and solutions you need to get back on track.

Annual Survey

At U-Boat Worx, we prioritize safety, reliability, and performance in all our submersibles. To ensure our vessels meet the highest industry standards, we conduct annual surveys in collaboration with DNV (Det Norske Veritas). These annual surveys by DNV involve thorough inspections and rigorous testing of every critical system and component of our submersibles. From structural integrity to onboard systems, DNV’s assessments help us maintain excellence and guarantee the utmost safety for our operators and passengers. Annual surveys can be conducted in the field and planned months in advance, ensuring your submarine operations maintain high uptime with minimal interruption.

Training

At U-Boat Worx, we understand the vital importance of comprehensive training for operating our state-of-the-art submersibles. Our programmes are carefully designed to equip operators with the necessary skills and knowledge to navigate underwater environments safely and efficiently. Whether you’re new to exploring the depths or a seasoned professional looking to enhance your abilities, our experienced instructors are committed to guiding you through the learning process. From basic piloting techniques to advanced operational procedures, our training sessions are tailored to meet your individual needs, ensuring you’re fully prepared to maximise the capabilities of our submersibles. Additionally, we provide on-location training services worldwide and offer technical and maintenance training as well.

After Sales

At U-Boat Worx, our commitment to our customers extends far beyond the initial purchase. We understand that investing in a submersible is just the beginning of your underwater journey, which is why we offer comprehensive after-sales support to ensure your continued satisfaction. Our dedicated team is here to provide assistance and guidance every step of the way, whether you have questions about operating your submersible, need technical support, or require spare parts, accessories, or consumables for continuing operations around the world.

 

Maintenance

Our team of highly skilled technicians is dedicated to providing comprehensive maintenance services to keep your submersibles in peak condition. From routine inspections, DNV annual surveys, servicing, troubleshooting, and repairs, we offer a range of maintenance solutions tailored to meet your specific needs. Whether you require scheduled maintenance or emergency repairs, you can count on us to deliver timely and reliable service all over the globe, allowing you to focus on your underwater missions with confidence.

Integration

We recognise the importance of seamlessly integrating our submersibles into your existing operations. Our integration services are meticulously designed to ensure that your submarine becomes an integral part of your operation.

Whether you’re incorporating our submersibles into a research expedition, marine conservation project, or commercial operation, our team of experienced engineers and technicians will work closely with you to develop a customised integration solution. We understand that every project is unique, which is why we take the time to assess your specific requirements and develop a tailored plan that meets your needs.

Pilot Supply

Navigating the depths of the ocean demands skill, experience, and precision. At U-Boat Worx, we recognise the paramount significance of proficient pilots steering our submersibles for safe and successful underwater missions. Hence, we offer a comprehensive pilot supply service, granting you access to highly trained and experienced pilots and surface officers adept in operating our cutting-edge submersibles and making the operation run smoothly.

Request Support

DIFFERENT METHODS OF REACHING US:
MAIL US: SUPPORT@UBOATWORX.COM
CALL US: +31 (0)76 571 3096

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